MW
Maritza W

1 reviews | Active since Aug 2019

11 Nov 2019, 07:28

Kidney disease

Good Morning

Still I haven't received any help from Liberty. I do have a policy with them to pay out when i have a life threatening disease. I was diagnosed with kidney disease 3 years ago. They were supposed to do their job and pay out...nothing. Now it's getting worse and they still don't want to pay out. I don't have a medical aid to go to doctors regularly and I am a single mom of 3 who's dad passed away a few months ago. I don't have the finances to go to the doctor. I have send them everything I do have and now I don't hear a word from them. Please help me to get the word out that people don't use Liberty. It's all a big ****. I have been with them for many years!!!!! Please I need that money to get to a doctor and look after myself. I am the only one that my kids have.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply12 Nov 2019, 12:19
Official
Dear Maritza De Wet

We apologise for the frustration that you have experienced and I have forwarded your complaint tot he relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me in the interim should the need arise.

Regards
Naome Ncube 
Liberty Group Customer Relations