iS
ilze S

1 reviews | Active since Feb 2017

05 Aug 2019, 21:05

*** service from no Broker

Good day. Hope you are well. I'm a member since 2016. My broker was Malan rossouw . With a shock I Heard today that my Policy lapsed . We had a few policy with Liberty .Pension fund, Illness policy Funeral plan. Everything went off on 1 account where My husband get his monthly Pension Interests in . so I was under the impression my premium go off. Now I must hear mine lapsed.. I never was informed that that my Broker Left Liberty live.I even don't know who is my Broker. . I never was phoned or emailed . Now what must i do. No no no service. My Husband pension money was gladly excepted but now this is the service up to ****.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply06 Aug 2019, 19:16
Official
Dear Ms Sutherland 
Thank you for your posting.  I would like to sincerely apologize for the frustration that you are experiencing.  Your complaint has been escalated to the relevant management for urgent investigation and resolution.  We will shortly respond with feedback.  Please feel free to contact me should you require any information.  Kind regards 
Lerato Rikhotso
Group Customer Relations
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