Just poor service all round

NO formalities here <br> <br> Call centre is the worst... Father claim was declijned ( all noted, was within the waiting priod) - now i am chasing a refund of my premiums as promised and documented in teh policy documents. <br> <br> Spoke to Londiwe in Cust Care, - then a Adelice emails me and tells me that there is no payable claim ( I KNOW ALL OF THIS) if only she would chekc the type of query that i have, you would not need to send me a useless email. <br> <br> I have since rep**** to the email - [Email Removed] and there has been SILENCE. There is a telephone recording of the promise to refund my paid premiums.... <br> <br> I have sent ANOTHER email to their PR and Media lady ----- Good help that got me... !!!! <br> <br> I have sent ANOTHER email to the complaints email add ----- ALAS... SILENCE there as well. <br> <br> I am at my wits end here..... Just like Darryl said in his complaint.... i think the only way forward is for me to drive to Ameshoff Street and cause a racket... maybe someone will respond. <br> <br> THIS IS RIDICULOUS,.