ITS not holidays yet.

<p>I called your call center on 9/12/2016, and was advised that I would be called back later in the day, or emailed, neither was I called nor was I emailed, this marks tone of the ongoing service, I have been experiencing with Libery Life. I called once before; as well and was under the impresion that you had updated my banking details, since I did receive an authorized call where I provided my details. I have SEVERAL other insurance and financial products going off, and I was under the impression that this matter was resolved, to take effect, I assumed it takes a while on your system, naturally right? I find it ODD that I need to beg you to collect your funds, this is twenty year old policy Liberty. Kindly be advised that <em> I am indeed concerned </em>as I know all customer focussed insurers not only send written correspondance and also have retentions department that communicate with their clients. I am dissapointed to report Liberty seems to be one of the few insures who seem not to be focussed. I have to pay some R2200, to activate this policy, this is something in <em>principle</em> I am not happy with, as the since insurance is the one who sets up the debit order, and I was not serviced, hence we are in this situation.</p> <p>I will be soon re- joining a group medical aid, with Liberty as an option I really worry to join Liberty, this is very distressing. I really hope you see the bigger picture. Dear, Liberty from a clients perspective what would you say to your collueagues re Liberty.</p>