Is there *********** people at Liberty Life?

I have submitted my disability claim on April 2022 and on the 5th May was told it's been sent for assessment and I have been calling every working day to follow up on the progress , I was promised a turnaround of 10days since the 5th May and it's now 10 plus 20 days the matter has been escalated to management twice already but with no feedback unless I "the client" make a phone call this is really frustrating Because I never missed a single premium but the treatment that i get its like i am trying to apply for a job and they already have their candidate in mind the R1000 plus odds is leaving my payslip every month towards Liberty Life with no hassle but now i am in need of the services that i pay for it's like standing in a vote line in 1994 . I am really disgusted