Irate soon to be ex customer

I am an irate soon to be customer of Liberty life. On the the 21st December I filled in forms to surrender a policy. I called them daily to check if my documents were received and fine. Only to find out on the 27th that my POA is dated wrong. I then sent through the correct one. I have since been calling daily because I need to use that money(it is mine after all) To my surprise this morning when I called to find out why I haven't received the money as yet I'm being told that the POA is not visible. *** on the day I'm supposed to get MY MONEY I'm told ****. What ****ery is that though. It was so easy to get a policy, but the hassle of getting my money back is ridiculous. Can someone please let me know when I will get my money back so I can no longer invest with you guys.