CG
Charmaine G

1 reviews | Active since Sept 2014

03 Apr 2015, 11:24

INSURERS WHO THINK THEY HAVE MEDICAL DEGREES

I was diagnosed with a malignant melanoma lentigo last year September which is considered to be life threatening by all the professors at LE32 Oncology Clinic at UCT. However Liberty Life took it upon themselves to claim that this is not a critical illness (for which I am covered) and is rather cosmetic surgery. The melanoma is situated on my ear which at any second could spread to my brain, perhaps at this point they would decide to pay out. Up to this point it has cost me R 225 000 out of my own pocket due to lack of earnings and medical bills. It is, quite frankly, disgusting. Do they seriously believe that I would want to have half of my ear removed for cosmetic reasons? It is a medical fact that melanoma is a cancer, so why, when you get cancer cover is this not an accepted medical fact? Where did Liberty Life get their Medical degrees from? They still continue to deduct monthly premiums for cancer cover!! Shocking!!

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply07 Apr 2015, 09:36
Official
Hello Charm004,

Thank you for your posting.

We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me in the interim should the need arise.

Regards
Naome Ncube
Liberty Group Customer Relations
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