Insurance not processing my claim

Hi, I joined the hospital cashback plan with standard bank which is for liberty life cash back. And they have been taking their premiums. But now that I've submitted a claim, they couldnt be bothered. I mean call them, they put me through to four different people, finally after days of calling. I went through to the right person. Now they telling me that my claim is under investigation, I mean they wanted medical records, and I submitted all necessary paperwork they wanted for my 3 claims. We in the 3rd week. But still my claim is not paid out.

These insurance companies just want to make a quick cash with their clients without any intention of paying the claims. Why are they advising people to join these policies, knowing exactly that they just reap offs. Liberty life partner with standard Bank is *****ing from their own client, disguised in fancy names. As If they have any credibility, I want my claim processed as I was hospitalised for days during my pregnancy, it's not my fault that I was diagnosed with thrombosis on my 3rd trimester.