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reema R

1 reviews | Active since Feb 2014

21 May 2015, 14:07

Insuficient Information

I took a policy in 2004. I wasnt properly advised by the broker that I will not be able to access the funds until th age of 55. I am absolutely disgusted with the sevrice from Liberty. I have logged a complaint in the 14.05 and heard nothing since. Me as the client always has to follow up. This broker never explained this product to me properly. Now I am trying to get a hold of this broker and he is nowhere to be found. We as clients trust the brokers and their advise. This is my money and I want access to it. I am not going to pay for his mistakes

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply21 May 2015, 14:18
Official
Hello dreems2421,

Thank you for your posting.

We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require any further information or assistance.

Regards
Naome Ncube
liberty Group Customer Relations
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