Ineptitude of Liberty Life - Part 2

Liberty Life responded to my review posted on January 13th as follows: 15th January; first email from Elroy Augustine apologising for frustration and that complaint is forwarded to the manager of complaints department. At 16:32, Valerie More, Complaints Resolution Specialist) emailed acknowledging receipt of the complaint and that every effort will be made for a prompt resolution, and to allow 24 hours for further update. 18 January at 12:23, email from Valerie stating the reason for delay is due to system glitches when requesting a Tax Directive but this is being fixed and to please allow 3 working days to finalise the claim, and that further updates would follow. (Liberty Life was aware of the Tax Directive from beginning of December when I called them??) but benefit of the doubt I thought to leave it the 3 days. 23rd January at 15:30, I emailed Valerie to ask for an update... Received an automatic reply that she is away until 30 January and to contact relations email address.. (The relations email address received 2 emails from me in November last year regarding this claim and did not bother to acknowledge). I forwarded my email originally sent to Valerie on to Elroy Augustine and relations email anyway trusting I may get some response.... No courtesy of an acknowledgement that my email was received, and the payment I was guaranteed has not been made. So again, another empty promise. Just a reminder for reference, all requirements from my side requested by Liberty were sent on November 6th last year... So 48 working days ago.. So when next you read a review that says the company has responded to said review, don't be fooled into thinking there was a resolution...

I DO NOT WANT ANYMORE EMAILS FROM LIBERTY AS THIS IS A WASTE OF TIME AND EFFORT. CLAIM NEEDS TO BE SETTLED.