Inefficient service by Liberty Group SA

Very disappointed with Liberty’s claims process. I submitted three fully completed claim forms and waited an entire month with no progress. After all that time, I was informed that I must wait another 10–15 working days just for an assessment. I have sent an email to the insurance ombudsman in the hope that this matter will finally be resolved, but the delays are unacceptable. Clients depend on insurance during difficult times, and this level of inefficiency causes unnecessary stress and frustration. I don't wish anyone to associated with this insurance company.