CB
Catherine B

1 reviews | Active since Apr 2015

04 Dec 2015, 10:47

Incorrect Payout & No Records of millions of relat

Hi<br> <br> I have been querying this payout and requesting correction since 29 June 2015. There are apparently no records. There were three different surrender forms. My exhusband had to sign and we were to share - My ex-husband just changed the forms and he was paid out. Even a forensic investigation has disappeared off the system - All are now pretending that there has been no query. I guess the best way to correct a mistake is to erase it. There have been e-mails, investigations, three different claim forms and countless mails and yet Libery CSRs have no clue as to what is happening. I have lost thousands. I will never get a liberty policy EVER. My money would have been safer in a fire!!!!

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply04 Dec 2015, 11:10
Official
Hello KateyB,

We apologise for the frustration you are experiencing. Your complaint has been escalated to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
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