1 reviews | Active since Dec 2010
Incorrect Monthly Billing
It’s been months now and I haven’t heard anything from Liberty about incorrect billing on my account and Liberty continues to debit my account incorrectly. I was given a quote for R315 but now they are deducting R402 monthly. When I tried to query this with the call centre and my financial manager which yielded no results.
No one at Liberty has bothered to look into my issue and I really dont know what to do anymore. I am being ****** of my money and it seems I have no leverage what so ever.
Dear Mr Maribadzi
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Maribadzi
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations