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ntomb'futhi lucy nyalungu
1 reviews | Active since Apr 2014
21 Sept 2015, 17:34
incorrect information
I called in by the call centre on the 20th May 2015 and spoke to Boitumelo Chiloane to find out if I can freeze my account by own your life because my Virginia active account was frozen and I was told to close it because accounts cant be frozen at own you life. I called in last week and was told a client can freeze an account for 3 month.Now I have to pay a R 1000 which I could have prevented from paying
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Liberty Group South Africa's replyOfficial
22 Sept 2015, 08:50Hello misslu2060,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply22 Sept 2015, 08:50
Official
Hello misslu2060,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***