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GoneMaverick N

1 reviews | Active since Aug 2022

10 Jan 2024, 13:39

Incorrect details in policy document

I took out a funeral policy for my mom with Liberty and immediately when I received the summary document and policy I Whatsapped, called and emailed Liberty to correct some of the details and policy structure details that are wrong, to date I have not received a response, nor acknowledgement of my requests. Liberty Life servers rejected my Protonmail email address and my emails were undelivered. I communicated this to the administrator who contacted me and they insisted I email (*eyeroll). The first premium was successfully collected in December 2023 however I am concerned that their policy document states that if details are incorrect in the policy, there may be problems with the claim. I was promised a manager would call to assist but never received any call.

I have done everything a client is supposed to do; called, emailed and Whatsapped but have received no response from Liberty Life except from the consultant I took out the policy with who transferred me to an administrator who could not help me. The following details on the policy need to be corrected: - The Primary Occupation field is wrong. - Gross income is wrong - Opted for Paid Up Benefits but given Grocery Benefit Can someone who knows where these corrections should be made in my policy please call me so a revised document can be sent to me? Thanks.

0
Replies (4)
GN
GoneMaverick N's update13 Jan 2024, 08:26
Reviewer Update
As previously mentioned, Liberty servers are blocking my Protonmail email address and my reply was returned undelivered. Could you get your IT people to sort this out and recognise ProtonMail as a valid email service provider?😏

I rep**** and received the following error message:
This is the mail system at Proton Mail.
Your email could not be delivered to one or more recipients.
See below for the delivery error and email.

The most common reasons for undelivered email are wrong recipient address or wrong configuration on the recipient mail server.

Learn more about delivery errors in our knowledge base: https://proton.me/support/smtp-errors

<ts****.kh*****@liberty.co.za>: host
za-smtp-inbound-2.mimecast.co.za[41.74.193.201] said: 550 Administrative
prohibition - envelope blocked -
https://community.mimecast.com/docs/DOC-1369#550
[Zvs6gQdlPXm5kJGBOjZ3Zg.za121] (in reply to RCPT TO command)

----------------------------------------------
message/delivery-status
----------------------------------------------
Reporting-MTA: dns; mail-4319.protonmail.ch
X-Postfix-Queue-ID: 4TBGT05JHdz4wwdC
X-Postfix-Sender: rfc822; N****N****@proton.me
Arrival-Date: Fri, 12 Jan 2024 09:29:24 +0000 (UTC)

Final-Recipient: rfc822; ts****.kh****@liberty.co.za
Original-Recipient: rfc822;ts****.kh*****@liberty.co.za
Action: failed
Status: 5.0.0
Remote-MTA: dns; za-smtp-inbound-2.mimecast.co.za
Diagnostic-Code: smtp; 550 Administrative prohibition - envelope blocked -
https://community.mimecast.com/docs/DOC-1369#550
[Zvs6gQdlPXm5kJGBOjZ3Zg.za121]

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text/rfc822-headers
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GN
GoneMaverick N's update23 Jan 2024, 09:18
Reviewer Update
How long does "investigation and resolution" of whitewashing my email address on your servers take? This does not bode well for future communication with your company. Funny how you get the collection of the premiums right on time but can't correct my policy details.😏
GN
GoneMaverick N's update23 Jan 2024, 09:27
Reviewer Update
After reading the reviews, I hereby officially cancel my policy with you. I see now I will experience the same problems and embarrassment should something happen to my mom.
Kindly return the 2 premiums you have collected to the bank account you have been deducting from. Your assistance in the matter would be highly appreciated.
GN
GoneMaverick N's update26 Jan 2024, 10:05
Reviewer Update
Good day,

Could you inform your agent that I am unable to email Liberty as previously stated. She emailed me and said " We confirm that we require a signed letter to action a policy cancelation, this letter may be emailed to us at ***." Your servers have rejected my Protonmail email address, AGAIN! I have no way of emailing the signed letter!
There appears to be little coordination between your departments which has let to my complaint not being solved. I have done everything that is required of a client to try and resolve this issue; Whatsapp'd, called, tried to email, complained here but to no avail!

Please consider this my signed and official cancellation of the policy. There will be no further communication from my side on this issue.

Regards,