Incorrect Billing and unprofessional behaviour

Policy No. - ***<br> My wife's Own Your Life Rewards subscription (***) has been terminated without any instruction/request from my side. When I contacted the customer centre, I was informed that the request for termination of subscription was made by my financial advisor on 04-March-2016. <br> <br> I spoke to my Financial advisor regarding this issue on 01-April-2016 and he has confirmed that he hasn't made any such termination request. Neither had I requested him for a termination. However, Own You Life Rewards say that they had received the termination request from the financial advisor on 04-March-2016 and the call recording is available to support their stance.<br> <br> This has affected my wife's gym benefit for April 2016. Own Your Life will not be refunding the Gym fees for April 2016. This is highly annoying. To add to the frustration, my wife's March 2016 Gym fees hasn't been refunded. Again when inquired, I was told the subscription is terminated and the refund must be loaded manually, which will take another 5 days. Please note, the payment for March 2016 subscription was made.<br> Hey unprofessional people@ Liberty/OwnYourLife, do you know what customer service means