1 reviews | Active since Apr 2011
INCORRECT BILLING
My husband cancelled all his policies with Liberty in March of this year yet for some reason your accounts department keeps saying he is in arrears when he is NOT. His final debit went through successfully on the 27th/28th March.
RESOLVE THIS IMMEDIATELY!!! as we are fed up of dealing with the incompetence at Liberty - the reason we moved !!!
Dear Keshmira
We apologise for the frustrations that you and your husband have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Best regards,
Dear Keshmira
We apologise for the frustrations that you and your husband have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Best regards,