*********** Staff Members

On the 14th of January 2019, I emailed a change in particulars form requesting Liberty to update 3 of my policies. I wrote all three policy numbers on the form, but somehow, only two were updated. Then when the need arises for one to claim, Liberty will be blaming me for not updating my details whereas they are in the wrong!!

On the 8th of January 2020, I called in to update my debit order date for ALL 3 policies. I spoke to Bryson Bowden who confirmed that the date was updated. I asked if this was for all the policies. He said yes. Come the 15th, only ONE policy was debited. Found out when I called in today, that only one of the policy debit order dates was amended.

On the 14th of January 2019, I sent an email requesting statements from one of my policies, as I had not been receiving them. I received no response from your team.

Such incompetence for such a reputable company!!! I am wondering why I am even staying on with Liberty.

I called in today (17 January 2020) and spoke to Gaopalelwe Mocumi, who assisted me in clearing all the above up. Seems to be the only competent person in Liberty.

Why do we have to complain first to receive good service. Can we not just get good service from the word go?? This is annoying.

Liberty should actually pay for the two policies that were not deducted because the error is on your side.