*********** Liberty lc.contact dept.

On 27 April I made a follow up with ********** regarding my pension payout and Cheryl Rigney responded on 2 May. On the same day I called in and spoke to Nadine whom I confirmed with her on a recorded line that I want my paid out to my Nedbank account. Nadine reassured me that my pension will be paid on 18 May 2018 if sars and my bank do not have any issues. Today upon calling it only then that I was informed that my forms were returned to the broker to complete the very part that I confirmed on a recorded line with Nadine This is what we call true incompetence. I'm going to escalate this to liberty CEO.