*********** liberty agenta and managers!!!!

I am waiting for my father death claim to be out. His dead for a year and 6 months. We are told to wait a year before we claim. Waited a year and started the process. Was asked for the children's ID's first. 3 MONTHS LATER only then we were asked for the rest of our information. Everything was sent in on the 5th December 2022. I called the 29th December asking for the status of the claim with Liberty Corp. Then only they told us that on the 15th of December already that the claim has been suspended due to information given and missing information! No one contacted anyone about this. Questioned them about it and all was told that they tried. No proof that they tried. Later found out that the information that was missing was the wrong information that Liberty created themself. They added a cousin as a child whem it clearly stated on the affidavit that SHE IS A COUSIN!!!! We submited the missing information. Waited for 15days!! Called during those 15days to check on the claim. On the 18th January i asked why are we waiting for another 15days when the mistake was done on liberty side. They said they will get a manager to contact me within the next 48hours!!! 48hours was over!! Called monday 23rd January only to be told it's 72hours for a call mback from a manager and that it will only be om Wedneaday 25th January. I told the agent that this is urgent and a Manger should call me back at the end of business on the 24th January!!!! Still no call!!! 24th January was the 15th day!!!! Apparently claim was not out of assessing!! Called the 25th January 16days later only to be told that the claim is with the trustee's!! No where on any call was i told that the claim goes to trustress even after asking wht is the process after claims. I was told that after claims it will be approved and paid oit within 48hours depending on your bank!!!! All of a sudden after asking numerous times for a manager or team leader no ome was ever available to speak to and all of a sudden today I was given the number of a manager out of a blue!!! Yet all of the other times i was told they will send an email because the manager monitors those emails!!!! I called the number a few times today and no answer. Even left a voicemail on her phone and still no call back!!!! The website states you wait 15 damn days!!!! It's a year and 6months already amd still I'm getting different information from every agent. No one is being straight!!!! Who is even the trustees??? They are literally doing the same thing as the claims department but just for 6weeks longer!!!!!