*********** , bad customer service and empty promises

my granny passed away on the 5th of August 2021. I went to their offices to do a claim on the 10th of September. which they pay out on the 14th of September. they were supposed to cancel the policy since well she was the only person I insured, but no. Liberty is still deducting from my persal. they owe me two premiers. I called them of the 15 of September 2021. the lady was so rude and she put me on hold for a long time until I hang up the call because I wanted to speak Zulu. I redialed and the guy answered and he told me that I will receive an email for cancellation and for the refund as well. I did not receive an email from them. then on the 21 of September. I called them. I spoke to Lebohang and he told me that the system is giving them an error while they are trying to cancel my policy and I will receive my refund on the 23th of September. even today on the 27 of Sept, I have not received anything from them. no email, no refund and no communication. since well they deducted for sept and oct. maybe they will also deduct for Nov as well. I spent lot of airtime calling and they busy putting me on hold and busy transferring my calls for nothing. kindly please cancel the policy and refund me because i can not pay for dead person.