*********** and cannot transfer funds

It has been many many months now, with many emails and communication from Liberty, my broker and myself. The request is simple, for a transfer. I have dealt with numerous people, escalated the issue and still there is no response? If i am responded to they say the funds have been transferred which actually has not been done because the paper work does not reflect this. 2 fully completed ROT have been submitted and Liberty fails to do the transfer. My tax is held up, my interest is not accruing and your company is making me miserable! Do you not hire competent staff or do you just take peoples money? Can someone PLEASE DO SOMETHING!!