*********** AGENTS!!

I emailed and contacted Liberty 15 Dec 2015 to change my debit order date and banking details. I received confirmation via email and contacted liberty to make sure they have all my information to run my debit order 1 Jan 2016. Then 25 Feb i noticed Liberty tried to debit my old account for 2 months premiums. I called the call center and was told no we have FORGOTTEN to upload the correct bank details. 2 days later an email you owe us 2 months policy premiums. 1 Feb no debit order runs on the new bank account.I once again call the call center we stopped that debit order, 5 days later a credit note that my policy is about to lapse due to incompetency from the agents. I'm so angry and livid. What if i died and my family would have no payout due to an admin error? Is this how Liberty *****s and cheats customers not to pay out? The only remedy for me is that whoever messed up is liable to pay my 2 premiums that's due. I'm not interested in a feeble apology. Shame you Liberty!! I will report this mistakes to the ombudsman.