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Dear Liberty life, On the 12th October I wrote and email and sent it to the following addresses: *** and *** asking you to please allocate payment that have been made in July and September to policy number *** and *** to be allocated to my new policy number ***. Today it is the 08th of November and I still have not received a response to my email. I tried calling as well the whole of last week (***) and the automated response told me numerous times that "the network is congested". What really makes me unhappy and a bit uneasy is that, after I was proactive, I then receive an email on the 26th October informing that my debit order has been returned unpaid. That is very *********** as far as I am concerned. The email sent on the 12th October gives all the details of what payments have been made and what the next steps are. And of course on the 29th October I receive an email from your credit control dept telling me something that I already know and thought I had dealt already!!! Clearly Liberty does not read customer emails, everything is just automated. Your clients are human beings and it would not hurt for you to at least from time to have a human being speak to your clients. I did get receipt of confirmation from the emails that I sent on the 12th October that my issue will be attended to within 24 hrs and yet on the 08th November, I still have not received any response what so ever. Instead I am receiving emails from Liberty Life confirming that they do not bother attending to emails. Can I please get confirmation that my paid premiums have been allocated to the new policy number.