Incompetency among employees (someone somewhere within the departments is not doing their job)

Such frustrating people to deal with lately.

1. I had a query about my evolve investment plan, I called the contact Centre multiple times,I asked the same question to different people and they all had different answers to my question. 2. After talking to multiple people, I’m eventually assisted regarding what I was asking. 3. I send through an advance payment request form, to move money from my evolve to my gateway investment plan,a few days after that, I check on the self-service portal and I see that money was withdrawn from my evolve on the 23/02/2022 and it was allocated on the 25/02/2022 on the gateway plan but the value of the gateway plan has not been updated as there has been an addition of funds into it, it’s still reflecting the old balance although under financial you can see the allocation but no updated investment value. 4. I called on the 28th of February, I was told it is awaiting allocation into the gateway and it should take at least 48 hours to appear and for the value to be updated.

5. I call on the 7th of March to follow up and it still hasn’t been done, I was told it was escalated to the relevant department, it should take 48 hours to update the value and I was given a reference number for that escalation.

Today is the 9th of March and the value of the gateway investment plan has not been updated even now.

Honestly this is bull*