Incompetence, lies, bad customer service

I requested my Corporate Provident Fund refund a month ago and was told, per email, that it would take 21 days to process. On my covering email, I also asked that I be advised of any outstanding information still required. When I followed up a week or so later, I was told that the reason for my leaving the company had not been indicated (wrong form provided to me for completion which did not allow for such a comment) .On one of my follow-up calls I was told that it was with SARS for a tax directive and to call a week later. I called a week later - no reply from dedicated financial adviser on either landline or cell number or to an email sent on the same date. Spoke to a different financial adviser the following day and told that it was not at SARS yet. The process was further delayed because the wrong form had been sent to me for completion. When I followed up a few days ago, I was told that it was in fact 21 working days for the request to be finalised. This is so frustrating. Bad service, lies and escalation process only available after 21 working days have elapsed.