Incompetence is too nice a word to explain the level of useless!

I am not surprised that their Average rating is 1.44 and Trust Index 2.4 out of 10 Just shows how useless they are and have no intention of actually bettering themselves. So here it is: 31 October 2022 I sent documents over for claims after my mother had passed away, this comprised of the million forms they require you to fill in, bank statements, ID's and the sacrifice of my first born child. (I even went as far as to send excel spreadsheets for easier reconciliation for myself, my brother and my step dad). 7 November 2022 I still hadn't heard anything from them so I sent a follow up email. 10 November 2022 @6:30 in the morning the claims agent (Pearl Radebe) phones me to tell me the documents are incorrect. So I tell her to please send me an email with exactly what she needs so that when I get to my office I will send her what she's requesting and she should please not phone clients at 6:30 in the morning it is immensely unprofessional and I prefer to communicate via email so there is nothing lost is translation. I sent the documents. To add I also had to explain to her how an avadavat works (let me not go into detail). I then again hear nothing and proceed to call and request feedback/call backs on 10.11 - 14.11 - 17.11 - 18.11 - 21.11 23 November 2022 (Almost a month after I sent the initial documentation) I send an email again, highlighting the amount of times I've phoned for feedback with no resolution. I also called twice on this day. 25 November 2022 FINALLY Pearl Radebe calls me back. I calmly answer every question she has and tell her she still hasn't sent me the breakdown of the policies, to which her reply was "You must send and email" so I said "Well that would've been nice to know when I spoke to you a week ago". She also proceeds to tell me that the email my step dad had to send renouncing his claim on any policy where he is not a beneficiary is incorrect. (God alone knows how but it seemed to make complete sense to everyone except her. The phone cuts out, regardless, I send an email again. 28 November 2022 I call again. I request for a manager to call me back. (I am gatvol now) After Pearl had put down the phone in my ear. Anwyays, a few hours later Ashley Miller gives me a call back, very understanding and apologetic to my frustration. Sends me an email as well with his details so I can contact him in future. 01 December 2022 Still no feedback, I send Ashley an email. I phone again 03.01 - 04.01 - 05.01 Finally Ashley answers and tell me he will get back to me ASAP. 08 December 2022 I phone again, I tell Ashley I haven't received any feedback and I am getting very frustrated (rightfully so). He sends me an email with what I request. Enter Casleigh Gettlly, he sends Pearl Radebe an email with me in CC and tells her to present the claim to the trustees (which in my opinion should have been done weeks go) 9 December 2022 Pearl Radebe phones me once again 7am. To explain to me that the trustees only recieve documents on Tuesdays and then review them on Thursday. Because she's now obviously not met that weeks deadline, the trustees will only meet to discuss and decide on 20 December 2022. Regardless, I am calm and patient. 28 December 2022 I call again to follow up. Eventually I get a hold of Ashley, once again voice my frustration. He sends an email to Pearl requesting feedback (1 Week after the trustees had already met) 29 December 2022 I send a follow up email again. And I phone Pearl (no answer) No feedback. Ashley gets back to me and says that the decision letter was given by the trustees, but Pearl failed to send it to me to sign. He says she'll send it in 20 minutes (which of course she doesn't) Eventually I get the letter, I sign and send supporting docs. 30 December 2022 I call again, no answer. I send an email requesting how much longer this is going to take and ask for just acknowledgement of the emails. I phone again 03.01 - 04.01 - 05.01. I leave messages for call backs I am beyond myself at this point. 5 January 2023 I send an email stating my utter disgust and frustration. Canuel Mkhombo (who is apparently the claims manager) gives me a call to acknowledge my email. Needless to say I LOSE my **** completely, to which instead of handling the situation calmly he tells me "You are offending me" nice manager styles. Anyways, in a fit of rage I put the phone down. Then Canuel has the nerve to tell me I need to send a signed document AGAIN of which I already sent 29 Dec 2022. I forward that exact mail to him as evidence thereof. Non the less he accepts and tells Pearl to proceed with payment. ENTER TODAY 06.01.2023 44 Business Days from when this process was started: I send an email to once again tell them my frustrations and no feedback received as promised by a "manager". Pearl Radebe gives me a call to tell me that ALL BENEFICIARIES should sign the document, to which I said that wasn't asked of me firstly and secondly it takes a week to tell a client the document is incorrect? Serious. Of course, I lose it again out of pure frustration, to which Pearl says to me "I'm going to have to put the phone down because you are rude" ARE YOU ACTUALLY JOKING. IS THIS HOW YOU TREAT CLIENTS???? AFTER ABUSING ME FOR THE LAST 2 MONTHS AND ME PRACTICALLY HAVING TO DO YOUR JOB YOU HAVE THE NERVE TO SAY THAT??? Dam right I am ****ing rude. Wouldn't you be if you have done all of this still to be met with uselessness????? CATCH A WAKE UP. Needless to say I resent docs and advised I will be lodging a formal complaint, with emails, call recordings and all. And my claim still hasn't been sorted out. In my opinion it is the sheer incompetence of all mentioned above that have completely jeopardized this whole process. It could have been completed within the allotted 21 business days if someone with a brain just did their job. I will also be retracted all the money in policies of my own I have with Liberty. God forbid my son has to deal with this *** wen I die.