Incoherent, contradictory and inefficient ! Ghra

I called Liberty Life on 16 September 2020 to advise of the death of my mother, a policyholder and confirm the process i needed to follow in order to submit a claim in respect of funeral cover as well as the beneficiary of the policy. I was advised that I cannot be informed of who the beneficiary is, instead I must to fill out a claim form, return it to Liberty Life but that only on submission of the forms would i be advised on whether the correct person had claimed. I queried that but the lady insisted so I did as advised. I followed up a few days later only to be advised that i was not the beneficiary, i queried when this would've been communicated to me had i not followed up. I then resubmitted the docs on behalf of my father on 22/9 and received an automated email that i'd be contacted "shortly".

Followed up with Liberty AGAIN on 29/9 only to be advised that my claim would be escalated to the assessor. Followed up again this morning only to be told to wait for the assessor. When i lamented the process, the guy i spoke to this morning said that the beneficiary is only disclosed when a death certificate is submitted to Liberty, a compete contradiction to what was said to me on 16/9.

I am thoroughly dissatisfied with Liberty Life's incoherent, roundabout and inefficient processes and ZERO communication / professionalism.

What i have seen with Liberty in a time of grief has convinced me that i will NEVER have a product with them.