Inability to assist with submitted claim. No feedback upon any submissions

LIberty's failure to assist:

My sister and I have been send from pillar to post for over a year now since 2021 to date. Today (1st September 2022), i phoned following up on a claim which was resubmitted last month Aug 22. I was told that i submitted incorrect forms and she will send the correct ones in 15 minutes. When i received them, they are exactly the same as the previously submitted. I'm so frustrated that i don't know what to do. When you phone, you speak to different people telling you different submissions you should be doing. There is no commonality in their advise. Please someone assist as we've also tried the liberty office in Vereeniging however that one is set up to fail cause no one gets assisted there, at all. No feedback with any submissions.