Impossible to get in touch with anyone!

Firstly, I tried solidly for 2 days to get in touch with Liberty to ask about the cancellation process on my life insurance policy. I waited on hold for hours at a time, no response! I emailed, I submitted an enquiry via the login channel and one via the website. 2 days later I received an email saying my enquiry was received and I would be contacted in 3 days. Not once did a representative ever call me. <br> <br> I requested my premium be cancelled with immediate effect, this morning, my premium went off which I will now be reversing with my bank. <br> <br> If this is the type of service one can expect from a life insurance policy, what happens when it comes to making a claim? You would never get hold of an actual person. to make the claim. <br> <br> This is awful service, absolutely awful!