If u want Ur family to be treated like ******* when u are gone...insure with liberty life

Ever since I have filled in all the documents and sent it through I have been on a wild goose chase with liberty to find out what is going on with the claim. It's been over 2 weeks since I have filled in the necessary paperwork and sent it through...I call regularly to follow up (at my own expense) even asking for Bongiwe Mabizela to contact me,but guess what I have received no call back.when asking to be put through to her I am told that it's not allowed and I have to speak to the call center agents who have no idea how to speak to a client.the fact that these people are working in a life policy department is shocking as nobody shows an ounce of empathy! I called last week Wednesday asking for Bongiwe to call me but suprise suprise I have received no call! I call in today and the agent Kamogelo Moketsi answered the phone...she informed me that the claim is being processed and it will take 25 to 30 working days!where did that turn around time come from?when researching this the time I found was 2 weeks .which was on Ur website liberty! Kamogelo had the nerve to tell me that she doesn't know where I'm getting those times from as if I made it up myself....maybe if Ur staff spent time reading what the company promises on Ur website they would know what the company requirements are..my grandad passed away over 2years now and he was more like a father to me.this is extremely difficult for me to deal with and now I have to put up with RUDE STAFF THAT HAVE NO EMPATHY FOR CLIENTS ! I would appreciate it if somebody in a management position can contact me with regards to this ...or is that also too much to ask