OD
Oku D

1 reviews | Active since Sept 2013

15 Mar 2016, 12:04

I WANT MY MONEY!

I have been going back and forth with my Financial Advisor, Myles Protheroe. After almost a week of having to deal with that, today he tells me that he cannot view my profile and as such cannot assist me with withdrawing all the funds in my R.A. Instead of proposing a solution he simply responded with a 'Sorry Oku, there is really nothing I can do.\ - I still cannot believe this! <br> <br> I then contacted your callcentre and spoke to a consultant with a ***** name, he was arrogant and extremely unhelpful. <br> <br> Was has become of the Client Service offered at Liberty???? <br> <br> I want to find out when the funds will be deposited into my account - Liberty Life is not doing me any favour by releasing my money to me - please understand that! I should not have to scream and shout in order to have what belongs to me given back to me when Myles has confirmed that all is in order and that I have sent and he has received all the documentation required for a withdrawal."

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply15 Mar 2016, 12:30
Official
Hello iloveoku,

We apologise for the frustration you are experiencing. I have escalated your complaint to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
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