I regret why I switched to Liberty Insurance

"I purchased a home with SA Home Loans around 2021. My financial advisor at the time recommended switching my life cover to Liberty Insurance, which my husband and I did after completing the necessary blood tests. Initially, everything seemed fine.

However, problems arose when my financial advisor left to work for another bank, and I was assigned a new advisor. The Liberty Insurance policy premiums would either not deduct from my account or would be returned, resulting in my policy lapsing repeatedly.

Each month, I had to reinstate the policy, which required repeated blood tests. This caused significant stress for my spouse, leading to high blood pressure. Moreover, the constant lapses resulted in decreased policy value despite my continued payments.

Despite numerous reinstatements and payments, Liberty Insurance has failed to reinstate my policy. I'm extremely dissatisfied with the lack of support from my new financial advisor and the overall handling of my policy by Liberty Insurance."