DS
Danielle S

1 reviews | Active since Oct 2014

21 Oct 2015, 08:43

I'm begging you to stop!

In July my Liberty account was cancelled, at the time I qualified for the Liberty own your life rewards but obviously with no Liberty coverage there is no rewards. My portal was deactivated but I've been receiving constant emails and SMSs for months now with no opt out or unsubscribe option, all I can do is change my preferences on my portal, which I no longer have access to! <br> <br> So last week I phoned the call center to ask them to please remove me from all their communication lists just to wake up to another promotion email the next morning! Yesterday phoned again and after a heated discussion with the lady on the other side of the phone she assured me that I have now been removed from all their mailing lists and it will not happen again but low and behold I received another email that very evening! <br> <br> I hope that you are aware that what you are doing is ******* Liberty, you are required to give an opt out option to all of your communications and have to keep a record of those who ask to be removed from mailing lists, not respecting my right to choice and it will not be tolerated.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply21 Oct 2015, 09:18
Official
Hello DanielleSteen,

Thank you for your posting.

We sincerely apologise for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigations and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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