I am extremely disappointed with the level of customer service provided by Liberty Group

I am extremely disappointed with the level of customer service provided by Liberty Group. After continually notifying Liberty that SARS did not have record of my tax directive application which Liberty said they submitted on 27/03/2026, I was informed it had been declined by SARS. Now Liberty have resubmitted but yet again no one is following up with SARS to ensure there are no further issues or delays. Is it too much to ask for someone to do a little extra to ensure a loyal client gets some customer service? Perhaps customer service isn’t necessary when your clients are waiting for their money to be paid out!!