Horrific service from Liberty Life

I am now trying for two month to cancel my Liberty life policy with absolute no luck. The call center is useless; even when they are trying to direct your call they just cut you off. My last attempt was also very frustrating. The policy cancellation was done through their client care and I was assured by Kea that he will handle everything and that the cancellation will be done in 4days. I have send many e-mails and also a written request regarding the cancellation. I also contact my broker regarding the cancellation and he told me not to worry, they will handle the matter with ease.We are now 10 days further down the line and still no luck from either side.Their excuses vary from systems that are of line to not receiving the proper cancelation request and a lot more silly excuses in between. I need to re submit every thing! How absurd!!! They took my money for 15 years and the first time that I engaged with Liberty their service is out of this world POOR! LIBERTY , PLEASE SOLVE THIS MATTER URGENTLY