HORRIBLE SERVICE TRY TO CLAIM TO LAY OUR DEAR AUNT TO REST!

I am absolutely appalled,disappointed and disgusted with Liberty Life's service. We lost my Aunt Tuesday morning 30 Jan 2024 and from there we have been back and forth with Liberty to just receive funds that my father paid for without missing any premiums. 31 Jan 2024 we were told they were having a workshop and can't assist us. To my sad surprise I see on Instagram it was a garden party with celebrities. How is it that at least one person was not available to assist at least in the claims department because death happens at anytime. It is 02 Feb and we still have no assistance. My father has sat at their offices, we've called, we have emailed and nothing comes from it. Is this how Liberty treats people who have lost their loved ones. At 15H00 we were told to open a standard bank account. Why was this not communicated from the 30th? Why?? We must cry tears for the loss of a loved one and also shed more tears because Liberty Life has no compassion towards their clients. YOU SHOULD ALL BE VERY ASHAMED OF YOURSELVES AT LIBERTY!!! We just want to lay my aunt to rest in peace!