Horrible Service

Following my initial complaint with you on the 5 th November regarding my policy with Liberty herewith further feedback. A representative from Liberty ,Ms Naome Ncube contacted me for details regarding my policy. I duly obliged with all the details and I am still awaiting a response from them . My policy matured last month today is the 10 Nov and I have still not received my money or had any feedback from them as to when I will get my money. I have contacted the call centre on numerous times and they always promise they will call back but never do. I have also contacted their representative at the local Standard Bank and again she cannot give me any details. The service from Liberty is the worst I have ever experienced. I am absolutely flabbergasted and disappointed with the service from Liberty. To the general public do not ever invest your hard earned money with them their service is HORRIBLE, their promises to get back to you is all lies . I am still awaiting the response from Naome Ncube.