WO
Willie O
1 reviews | Active since Sept 2017
23 Jun 2025, 18:28
Horrible Service - 2 months for claim outcome
We have sumbitted an income proctor claim on 9 May 2025. We have submitted all the documentation, after a month additional documentation has been requested and submitted. Almost 2 months have now past since we logged the claim. Keeping in mimd I am only getting a portion of my salary and struggling to submit a claim or get any feedback. I have been paying this policy since 2012, first claim submitted. Horrible service, no communication, no timelines, no feedback!
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Replies (5)WO
Willie O's updateReviewer Update
24 Jun 2025, 12:37This is a generic system response. How does it take 5 daya to respond to a complaint for a claim that has been ongoing for 2 months? This is horrible!
WO
Willie O's update24 Jun 2025, 12:37
Reviewer Update
This is a generic system response. How does it take 5 daya to respond to a complaint for a claim that has been ongoing for 2 months? This is horrible!
WO
Willie O's updateReviewer Update
26 Jun 2025, 12:55We were advised that we will receive a response on our complaint within 24 hours after complaining about a turnaround time of 5 days for a complaint resolution. 24 hours have passed and we are still waiting an outcome, another week passed with no answers, no feedback no guidance, JUST NOTHING!!!! Not even a phone call. Pathetic!!!!!!!!!!
WO
Willie O's update26 Jun 2025, 12:55
Reviewer Update
We were advised that we will receive a response on our complaint within 24 hours after complaining about a turnaround time of 5 days for a complaint resolution. 24 hours have passed and we are still waiting an outcome, another week passed with no answers, no feedback no guidance, JUST NOTHING!!!! Not even a phone call. Pathetic!!!!!!!!!!
WO
Willie O's updateReviewer Update
26 Jun 2025, 16:34This is incorrect we received an email from Valerie More advising the complaint has been allocated to her and we shall receive a further resppmse in 24 hours which has lapsed!
WO
Willie O's update26 Jun 2025, 16:34
Reviewer Update
This is incorrect we received an email from Valerie More advising the complaint has been allocated to her and we shall receive a further resppmse in 24 hours which has lapsed!
WO
Willie O's updateReviewer Update
27 Jun 2025, 12:37Valerie has informed us that the claim is now being assessed. Again no turnaroumd time. Guess we will wait another 2 months if we are lucky.
WO
Willie O's update27 Jun 2025, 12:37
Reviewer Update
Valerie has informed us that the claim is now being assessed. Again no turnaroumd time. Guess we will wait another 2 months if we are lucky.
WO
Willie O's updateReviewer Update
04 Jul 2025, 10:37STILL NOT OUTCOME!!!
We have been advised that an assessor has been appointed to assess the claim. another week has gone by, where we have received no feedback from Liberty, no communication from Liberty, no call from Liberty, nothing from the assessor, just SILENCE!!! This is by far the worst experience ever! It is so easy to collect my premium yet such a dragged out process when in need of the policy and cover you have opted for. I am sure I will receive another automated response on this complaint waiting another week for a response as their turnaround time and automated response is just that! Can the assessor, manager or whoever has authority please give me a call so we can reach an outcome on my claim.
We have been advised that an assessor has been appointed to assess the claim. another week has gone by, where we have received no feedback from Liberty, no communication from Liberty, no call from Liberty, nothing from the assessor, just SILENCE!!! This is by far the worst experience ever! It is so easy to collect my premium yet such a dragged out process when in need of the policy and cover you have opted for. I am sure I will receive another automated response on this complaint waiting another week for a response as their turnaround time and automated response is just that! Can the assessor, manager or whoever has authority please give me a call so we can reach an outcome on my claim.
WO
Willie O's update04 Jul 2025, 10:37
Reviewer Update
STILL NOT OUTCOME!!!
We have been advised that an assessor has been appointed to assess the claim. another week has gone by, where we have received no feedback from Liberty, no communication from Liberty, no call from Liberty, nothing from the assessor, just SILENCE!!! This is by far the worst experience ever! It is so easy to collect my premium yet such a dragged out process when in need of the policy and cover you have opted for. I am sure I will receive another automated response on this complaint waiting another week for a response as their turnaround time and automated response is just that! Can the assessor, manager or whoever has authority please give me a call so we can reach an outcome on my claim.
We have been advised that an assessor has been appointed to assess the claim. another week has gone by, where we have received no feedback from Liberty, no communication from Liberty, no call from Liberty, nothing from the assessor, just SILENCE!!! This is by far the worst experience ever! It is so easy to collect my premium yet such a dragged out process when in need of the policy and cover you have opted for. I am sure I will receive another automated response on this complaint waiting another week for a response as their turnaround time and automated response is just that! Can the assessor, manager or whoever has authority please give me a call so we can reach an outcome on my claim.