JJ
Jade J
1 reviews | Active since Oct 2015
20 Sept 2019, 08:54
Horrible Service
I have submitted my withdrawal forms for a poilicy payout and your process and policy states 5 to 7 working days, I am now past this and after numerous phone calls your consultants can give me no information, advise that they will escalate and still nothing - pathetic service to not pay your clients
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Replies (1)
Liberty Group South Africa's replyOfficial
25 Sept 2019, 14:43Dear Jade
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Kindly contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Kindly contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply25 Sept 2019, 14:43
Official
Dear Jade
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Kindly contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Kindly contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***