Horrible customer service

I did a provident fund claim with liberty life, I contacted them on the 29 of April to find out when the payment would be made I was advised that payment would be made by the 3rd of May on the 3rd no payment was made I contacted them again and was advised that payment would be made by close of business.Nothing was paid I contacted them again on the 4th I was then told the consultant who assisted me gave the incorrect information and that my claim had to be escalated first in order for payment to be made I received a reference number and was advised it takes 5 workin days today I was told escalation only took place on the 7th of May and they are awaiting feedback. Liberty life was been wasting my time, airtime and causing problems for me. I want my funds to be paid in as soon as possible I have been waiting long enough. The consultant all have different answers