Horrible customer service.

I would like to complain about Liberty life insurance customer service department. I requested for a withdrawal and i was sent the requireddocuments, filled in everything and sent them back. I followed up and no help at all from the call centre agents, i requested for a call back and only one ring the phone drops. i am very unhappy, there is a reason why i requested for the funds. I need to speak to someone not an autimated e-mail response. none of the agents call back, either they place you on hold until the airtime finishes.