Horrible Customer Service

Customer service at Liberty is non existent. I have been a retirement policy holder with Liberty since 2007. In the past 14 years customer service experience has deteriorated so badly that I was forced to take my money elsewhere ( very high management fees which were almost 50% of my monthly payment to the fund, fees relating to an advisor that I did not even have for the past 7 years). I submitted all the documents required for the withdrawal and requested that an agent call me to go through all the documents before the submission to SARS ( for a directive). No one even bothered to call. They submitted the directive application with incorrect information that I had not submitted. And as a result there have been delays and the directive declined by SARS. I have been trying to speak to the agent in charge of my withdrawal application but nothing from her/him. Other customer center agents are putting me on hold and then dropping my call. If you are thinking of using Liberty for your retirement plans, think twice before you use them. Their service when you need them is non existent.