MK
Mbali K

1 reviews | Active since Dec 2015

13 May 2024, 11:34

Hope restored

Would like to take this window of opportunity to truly extent my gratitude to Lebo Tivane of Liberty Life whom handled my query with sincere remorse and care. I first had an issue with a policy cancellation on behalf of my mother-in-law, and had experienced the worst in client service before coming across Lebo. Understanding our situation, she handled this fragile case and successfully managed to close the policy for us. Again I am happy and also speak on behalf of my mother-inl-law. Thank you Lebo and hope that there are other individuals like yourself at Liberty that can help restore the customer drive at Liberty Life

0
Replies (1)
MK
Mbali K's update13 May 2024, 13:17
Reviewer Update
Thank you and much appreciated to you as well for escalating the case, which assisted in getting this resolved.

Kind Regards