Highly irritated and disappointed

I invested funds with Liberty life via Standard Bank since 10/03/2015 for a period of three years.I wanted to surrender both policies on the maturity date 10/03/2018,after numerous failed attempts to get hold of my financial adviser (Penelope Mchunu) and speaking to different consultants at the call center ( ********** 789) no one can advise me what my investment value was currently .The latest conversation with Nelwamondo Ramaano (consultant) who advised me that I made a withdrawal.... after a long dispute with him, he then told me "maybe the markets wasn't performing. Could someone please urgently come back to me ,I'm desperately in need if MY money and refuse to be **********.