HIGHLY ANNOYED BY LACK OF PROFESSIONALISM

IN NOV/DEC I TOOK OUT A RETIREMENT ANNUITY WITH HAPPINESS, SHE ASKED ME TO CHANGE MY DEBIT ORDER DATE IN DEC TO THE 31ST INSTEAD OF THE 1ST WHICH I AGREED TO AND THAT SHE WILL CHANGE THE DEBIT ORDER DATE IN JAN TO THE 1ST OF EVERY MONTH. ON 1 FEB MY ACCOUNT WAS DEBITED WITH AN AMOUNT OF R3000 INSTEAD OF THE USUAL R1500. I IMMEDIATELY LET HAPPINESS KNOW AND SHE PROMISED ME THAT SHE WILL SORT IT OUT AND THAT THE OTHER R1500 WILL BE REFUNDED BACK INTO MY ACCOUNT. EVERY DAY SINCE THE 2 FEB I'VE BEEN CALLING TO FIND OUT WHEN I'M GETTING MY MONEY BACK. ON 16 FEB I CALLED THE FINANCIAL DIRECTOR WHO IN TURN TOLD HAZEL THE MANAGER TO CALL ME BACK, HAZEL CALLED ME AND RE-ASSURED ME THAT THIS WILL BE SORTED BY CLOSE OF BUSINESS. ON 17 FEB MY ACCOUNT WAS FURTHER DEBITED WITH ANOTHER R3000 WHICH WAS RETURNED UNPAID. I DON'T WANT TO HEAR ANY APOLOGIES I JUST WANT MY MONEY BACK AND TO CANCEL THIS RETIREMENT ANNUITY. I'M BEYOND DISAPPOINTED WITH THE INCONSIDERATION AND INCONVINIENCE CAUSED I WANT NOTHING TO DO WITH LIBERTY AS THIS MEANS THAT WHEN I RETIRE I'LL HAVE THE SAME EXPERIENCE. I WANT ALL MY POLICIES TO BE CANCELLED I'LL TAKE MY BUSINESS ELSE WHERE.