1 reviews | Active since Jan 2015

20 Apr 2015, 12:10

Good luck with employees like this!

Last month I looked into getting life insurance in order and sorting out a few things, I contacted a few brokers and eventually an advisor from Liberty Life contacted me for an appointment, even though I was working with another insurance firm at the time, I informed him that I will look at more options ( since it can't hurt having more options ).<br> <br> That evening he showed up and ran through a few options, I looked at what he had to offer and told him I will look at what he had to offer and get in touch with him. When I finally decided on another insurance firm since they had a better offering, he rep**** to the email in the most UNPROFESSIONAL manner I have ever seen from any broker!<br> <br> Telling me how I do not understand insurance.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply20 Apr 2015, 12:45
Official
Hello Heinz83,

Thank you for your posting.

We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me on *** should you require any further information or assistance.

Regards
Naome Ncube
Liberty Group Customer Relations
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