1 reviews | Active since Nov 2017
FUNERAL POLICY CLAIM UNPAID FOR A WEEK
My dad passed on 22 my mom did a claim on 23rd. Even still today she hasn't been paid. We send documents numerous times to liberty claims but nothing is happening. All we get is 48hrs waiting period.
My Mom is in state and she want to cancel all her policies now
Dear Ms Nemaname
Thank you for your posting.
I would like to sincerely apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Ms Nemaname
Thank you for your posting.
I would like to sincerely apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations