Funeral Plan Not Serviced for Years

hi Peter, please assist <br> my mum owns a funeral cover policy that was taken out through FNB about 130 years ago. this however changed from FNB to Liberty managing the Policies.<br> this policy is over 13 years old, Since the take over from Liberty has not sent any updated policy.<br> I did call Liberty this morning , spoke to Casandra Assy, requested to make a note for Liberty to send my mum updated policy but she refused to do , because it was against her company policy to make notes. I did not enquire on values of the policies but only requested that Liberty sends the customer her updated policy which she is entitled too.<br> <br> I am requesting that Liberty services their clients<br> <br> <br>