1 reviews | Active since Nov 2017
funeral claims
I have submitted all necessary documents 24 hours ago. since then its quit. i call them, claims departments says the havent recieved my claim as yet..
The berial is on friday, I have to travel from jhb to eastern cape.
Funeral parlor is.on my neck, then need me to pay.
I am frastrated, my.policy is years old. Its my first claim ever since, its quit distabing.
I am not happy with liberty at all.
Regards Phindile Khumalo
Dear Ms Khumalo
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Ms Khumalo
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations